Network Critical Solutions Ltd is committed to protecting, respecting and safeguarding your privacy. We may gather, use and keep information in line with the General Data Protection Regulation ("GDPR") and UK data protection laws.

​

This policy sets out the basis on which any personal data either collected, or provided to us, will be processed by us. Please read the following privacy policy to understand how we collect and use your personal data, for example when you contact us as a prospective employee or as a customer using our products and services.

​

Data collection

 

Whenever you give us personal data, such as your name and email address, you are consenting to its collection and use in accordance with this privacy policy. For the purpose of data protection regulations we may amend this policy from time to time, should it become necessary or advisable to do so.

​

We may collect and process the following data about you:

​

• Information that you provide about yourself and the company you work for, over the telephone, by email or by filling in forms on our website or third party websites, or other means such as giving business cards at a marketing event or Trade Show.

• This may include your name and contact details, your company name and company details, information about your role in the company, and how you heard about us.

• We may also ask you for information when you report a problem with our products and/or services.

• If you contact us by whatever means, we may keep a record of that correspondence.

 

Uses made of the information

 

We may use information held about you in the following ways:

​

• To provide you with information, products or services that you request from us, or which we feel may interest you

• To carry out our obligations arising from any contracts entered into between you and us.

• To allow you to participate in interactive features of our products or services, when you choose to do so.

• To notify you about changes to our products and services including product upgrades, updates and renewals.

• To send you marketing messages where we have your consent or are otherwise permitted to do so.

• If a purchase order is due for delivery outside the UK, we may need to share information with customs authorities both in the UK and in the country of destination.

• We may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.

• We do not sell contact information to any third party.

 

Cookies

 

When you visit different websites, small text files are stored on your computer. These are called ‘cookies’ and most websites use them for different purposes. Cookies may be used to improve your experience of a website, for example by making particular parts of a website work, or remembering preferences you’ve selected. Cookies are also used to get a picture of how often people use a website, and how they are using it, so that improvements can be made to it.

 

We use cookies to ensure that we give you the best experience on our website. If you continue to use the website without changing your settings, we’ll assume that you are happy to receive all cookies on our website.

 

How we use cookies

 

Cookies help us to improve your experience of our website. For example, they allow us to:

​

• Provide certain functionality such as the ability to adjust the size of the text and to change the colour of the text and the background to suit your preferences.

• Share video content with you.

• Monitor how our website is being used so that we can keep improving it.

 

There is also a cookie which enables us to administer the website and make changes to the content.

 

Below you can find more detailed information about the cookies we use, what they do, how long they will remain on your computer, and what will happen if you choose to block them. We will be doing further work on our website so that in future you will be able to opt in or out of the cookies we use.

 

Opting out

 

By visiting our website, some cookies will already have been stored on your computer. However, you can remove these and you can also change your browser settings to prevent them from being placed on your computer in future. For more information about this, please visit www.allaboutcookies.org. Please note that if you choose to opt out of our cookies, this may affect your experience of our website. For example, you may not be able to view some of the content on our website such as embedded video content and some of the tools we have included on our website to make it more accessible won’t work properly for you such as the text magnifier. Please note that one of the cookies we use on our website is essential for our website to work, without it, you won’t be able to use our website.

 

The cookies we use:

 

YouTube cookies: Our website features embedded video content from YouTube using their enhanced privacy mode. This means that cookies will not be placed on your computer by YouTube until you play the video. We are unable to provide a means of blocking third-party cookies. For more information on YouTube’s parent company, Google’s privacy policy please visit: http://www.google.co.uk/intl/en/policies/privacy/.

​​

Google Ads Remarketing: This allows third-party vendors, including Google, to show ads on sites across the Internet. Third-party vendors, including Google, may use cookies to serve ads based on someone’s past visits to the Network Critical website.These cookies do not in any way identify you or give access to your computer. Google Ads Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

 

Sharing Information

 

Our website does not enable our visitors to communicate with other visitors or for them to post information to be accessed by others.

 

Feedback

 

If you provide feedback on our website we will only use it to develop and improve the website.

 

Third Party Links

 

Our website does contain links to other websites and we are not responsible for the privacy practices or the content of such websites. You should be aware of this when you leave our website and we encourage you to read the privacy statements on other websites you visit before you submit any personal data to these websites.

 

​Accuracy

 

The material available on our website is designed to provide general information only. We strive to ensure all information on our website is accurate and up to date. However, the contents of the website are naturally subject to change so we cannot always guarantee the accuracy of all information on the website. You are responsible for checking the accuracy of relevant facts and opinions given on the website before entering into any commitment based upon them. The information provided on our website does not constitute legal or other professional advice.

 

Job applicants

 

If you are making a job application or enquiry, you may provide us with a copy of your CV or other relevant information. We may use this information for the purpose of considering your application or enquiry. Except when you explicitly request otherwise, we may keep this information on file for future reference.

 

How long we store your personal data

 

We will keep your personal information for as long as we need it for the purposes set out in this policy, and this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim.

​

Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

 

If you request that we delete your data (‘right to be forgotten’) or where we no longer have a need to keep your information, we will delete it.

 

Information Confidentiality and Security

​

We endeavour to hold all personal data securely in accordance with our internal security procedures and applicable law. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our website through the internet; any such transmission is at your own risk.

​

Data is stored with recognised market leading Cloud Storage and Enterprise Resource Planning Cloud Software companies such as Google and NetSuite.

 

How we use your personal information for marketing?

 

Unless you have opted-out we may send you emails, call or text you regarding our products and services. In addition, we may occasionally send you direct mail about products that we feel may be of interest to you.

 

It is likely that some or all of these marketing messages may be tailored to you, based on what we know about you and/or your company, for example from your purchase activity.

 

If you no longer want to hear from us, at any time you can:

​

• Unsubscribe from emails by clicking on the link in each email

• Email us at marketing@networkcritical.com

 

You may also see adverts for us on third party websites, including on social media. These adverts may be tailored to you using cookies. Where you see an advert on social media, this may be because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

 

​Changes to this Privacy & Data Protection Policy

 

If this privacy policy changes in any way, we will place an updated version on our website. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

 

Terms & Conditions

 

The use of all pages on our website is subject to our terms and conditions. Access to certain pages of the website, or of other Network Critical websites linked from here, may be restricted or subject to further conditions of use as indicated.

 

How you can access, update, correct or delete your personal information

 

You have the right to access information held about you and we will comply with any requests to exercise these rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.

 

Any questions, comments and requests regarding this privacy policy are welcomed and should be addressed by mail to The Company Secretary, Network Critical Solutions Ltd, East Throp House, Paddock Rd, Reading, RG4 5BY, UK.