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Global Banking Giant Chooses Network Critical for Monitoring Technologies

 

Summary

HSBC-2

HSBC, a leading global banking institution, sought to optimize their network for an exceptional user experience while ensuring zero latency and robust monitoring capabilities.

Network Critical provided SmartNA™ TAPs and Passive Fiber TAPs to meet their needs, enabling precise performance monitoring without impacting live traffic.

The Challenge

As millions of HSBC customers spend, transfer, and deposit money daily, the bank’s network must update financial transactions in real time. Ensuring seamless customer service is critical, as even minor delays can negatively impact user satisfaction and loyalty.

HSBC also needed to:

  • Achieve zero latency and uninterrupted traffic flow to maintain real-time financial updates.
  • Deploy monitoring solutions on a global scale without impacting live traffic during installation.
  • Address fiber link latency issues while managing the vast traffic volumes generated by millions of users.
  • Install cost-effective solutions in space-restricted environments, while meeting global monitoring and performance demands.

 

“I had great pleasure in working with HSBC and their senior network teams to create and deploy a unique global visibility network that maximizes their current and future monitoring requirements.” - Senior Technical Consultant

 

The Solution

To meet HSBC’s requirements, Network Critical deployed a combination of passive fiber optical TAPs and SmartNA™ TAPs. These solutions enabled real-time network monitoring while maintaining zero latency and seamless traffic flow.

  • Passive Fiber Optical TAPs: These test access points (TAPs) create a passive connection on fiber links, splitting the optical signal to provide monitoring tools with a complete copy of full-duplex traffic, including errors, without impacting live traffic. The TAPs require no power, ensuring uninterrupted operation even in remote locations prone to power glitches.
  • SmartNA™ TAPs: These TAPs allowed HSBC to tap, aggregate, and analyze network traffic with monitoring probes, enabling them to measure network performance against SLAs. The modular design offered configurability, interchangeability, and hot-swappable functionality, while the high port density saved valuable space in data centers.
  • Deployment benefits: The passive and modular design of Network Critical’s solutions ensured easy integration with local aggregation switches, feeding into network monitoring tools for troubleshooting and performance optimization. This approach allowed HSBC to maintain real-time visibility while ensuring security, efficiency, and uninterrupted service.

“Network Critical’s solutions compliment HSBC’s environment perfectly - combining the zero latency with modular functionality and features to maximise their network performance reporting. This resulted in HSBC being able to continue to provide to their customers with first class service while ensuring security and efficiency.” Senior Technical Consultant

 

 

The Results

Network Critical delivered an insightful and effective solution for HSBC, ensuring top-tier service assurance and strong protection against potential threats that could lead to notable financial losses. With dependable Passive Optical Fiber TAPs, HSBC enjoys seamless operations – experiencing zero latency and no impact on the network. This innovative SmartNA™ modular TAP system also provides exceptional monitoring and full visibility, empowering HSBC to navigate challenges with confidence and ease.

About Network Critical

Network Critical is an industry leader in network access technology. Our quality 1/10/25/40/100/400G modular TAP and Packet Broker solutions ensure that our customers have continuous network visibility. Network Critical products eliminate any concerns of downtime and our unique scale-out capabilities enable simple, cost effective expansion, as network and port density requirements grow.

The health of your network is always secure with Network Critical products. Our fully flexible range of TAPs and Packet Brokers are used with IDS, IPS, network traffic monitoring tools, sniffers and many other mission critical appliances, to provide 100% network visibility with zero packet loss.

With over 20 years experience, a number of industry “firsts” and a reputation for excellent customer service, Network Critical’s solutions are widely used in global networks across a wide range of sectors including Finance, Telco, Government, Energy and Healthcare.