Our Services

Receive 24 hour customer support

Network Critical Support Page

What You Can Expect

  • Customer service and support always available

  • Can receive priority support with unlimited access to technical advice

  • Technical support is always in-house

  • Can receive remote configuration assistance

  • Can receive reviews of your application design

  • Shipment of exact replacements is possible if the need arises

  • Can receive product setup and programming 

  • Educated and knowledgeable support team 

We Have Your Back

Network and security teams face sophisticated and complex challenges that often need a same-day solution. Our ability to develop innovative and intelligent network monitoring, security and performance tools, that serve our customers the tools they need to face these challenges, has been appreciated by our customers. Like you, we are constantly striving to improve our technology to best suit your needs. 

If you or your team ever have a question or require assistance regarding our solutions, our customer support and service team are always available. This means we can work together to solve any problems when you need us most.

Ethernet TAP

Quality Is Key

Handmade by skilled engineers, developed by experts globally, and a specialized support team. Our products and services are of the highest quality to ensure the ultimate ethernet TAP, Hybrid TAP and Packet Broker solutions are provided to our customers, with an experienced support team on standby. 

With our intuitive Drag-n-Vu™ management system, you are your own expert. With easy and failure-free configuration at your finger tips, Network Critical offers the most flexible and modular system in the industry.

passive taps


Together, we can find the perfect solution for your network