Customer Support

At Network Critical we are devoted to customer satisfaction and committed to creating and maintaining a positive relationship with every company and individual with whom we do business.  We strive to understand your interests and concerns and to treat you with respect, courtesy and consideration.  

Our customer and technical support teams are available to you 24 hours a day, seven days a week. If you need to contact our technical support team you can use our customer support portal which will allow you to create a new support case and track it by email and online: Contact Technical Support

We have full product manuals and installation guides available in our document library to help you with troubleshooting any initial problems you may encounter in getting started.  We also maintain a list of Frequently Asked Questions to help you to quickly overcome the most common difficulties of installing and using TAPs effectively.