Support

Network Critical is committed to providing the best products and best service in the industry. We strive to maintain a positive and professional relationship with every individual we encounter during and after each sale. We strive to understand your interests and concerns and to treat you with respect, courtesy and consideration.

Full product manuals and installation guides are available through our Resource Library to help with troubleshooting any initial installation problems. We also maintain a list of Frequently Asked Questions which may help you to quickly resolve most common questions associated with installing and using your Network Critical TAPs.

Network Critical is dedicated to assisting you with any problems or questions you may encounter during installation and beyond. To open a support case, please fill in the form below or contact us and one of our knowledgeable Support Team members will gladly assist you in troubleshooting your problem.

• A detailed description of the problem
• Model, Product Number, and Serial Number of the affected unit(s)
  
• Contact information for the person handling support of the issue
  
• Local point of contact if different from the person handling the issue
  
• Any information or steps towards resolving the matter